Privacy Policy Overview
Data Controller
Oscar Barnes
Last updated: 18 August 2026
Verello Access Solutions (“Verello”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or use our services.
1. Information We May Collect
We may collect personal information including:
Your name and job title
Company or organisation name
Email address and telephone number
Business or site address
Information submitted through our website or contact forms
Details provided when requesting a quotation or service
Correspondence between you and Verello
Information relating to sites, equipment and services we provide
Invoicing and payment information
Technical information relating to your use of our website, where applicable
We will only collect information that is reasonably required to provide our services, operate our business or meet our legal obligations.
2. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Prepare and provide quotations
Arrange and undertake service, maintenance, repair and installation works
Communicate regarding ongoing or completed works
Manage customer and supplier relationships
Issue invoices and manage payments
Maintain service and maintenance records
Improve our services and website
Meet our legal, regulatory, accounting and insurance obligations
Protect our legitimate business interests
3. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to perform a contract with you or take steps at your request before entering into a contract
We have a legitimate business interest in processing the information
We are required to comply with a legal obligation
You have provided your consent where consent is required
Where we rely on legitimate interests, we will consider those interests against your rights and interests.
4. Sharing Your Information
We do not sell or trade your personal information.
We may share information where reasonably necessary with trusted third parties who support the operation of our business, including:
Subcontractors and engineers engaged to undertake works
Suppliers and manufacturers
Accounting and payment service providers
Job management and customer management software providers
IT, email and website service providers
Professional advisers, insurers and regulatory authorities
We will only share information reasonably necessary for the relevant purpose and expect third parties handling personal information on our behalf to protect it appropriately.
We may also disclose information where required by law.
5. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, taxation, warranty and contractual requirements.
Certain business and financial records may be retained for longer periods where required by law.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is restricted to those who reasonably require it for legitimate business purposes.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies necessary for the website to operate correctly.
Where we use non-essential cookies, analytics, advertising or similar tracking technologies, we will provide appropriate information and, where required, obtain your consent before those technologies are used.
You can manage your cookie preferences through the cookie controls provided on our website or through your browser settings.
8. Third-Party Websites
Our website may contain links to third-party websites. Verello is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
9. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information in certain circumstances
Request restriction of processing
Object to certain processing
Request transfer of your information where applicable
Withdraw consent where processing is based upon consent
To exercise any of these rights, please contact Verello Access Solutions.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.
The latest version will be published on our website with the date it was last updated.
11. Contact Us
If you have any questions regarding this Privacy Policy or how Verello handles personal information, please contact us using the contact details provided on our website.